Visa Developer Community

Regular Visitor

Problem resetting password on my other account

I forgot my password and when trying to reset my password I get an email with the message below:
However, your security questions are currently not set to initiate the request. To continue to reset your password, please reach out to

But when I try to send an email asking to answer security questions I get an error:
550 Too many invalid recipients
Your message was not delivered to because the address cannot be found or cannot receive messages.

My account is: "". Can you help me plz?


Visa Dev Moderator

Re: Problem resetting password on my other account

Hello @Santiagomto


I have reset your account password and sent you the temporary password in a separate email to help you proceed with accessing Visa Developer Platform account. Please note that the temporary password is valid for 10 days from the time you receive the email.


Below are the steps to follow when you receive the temporary password:
1. Go to to sign in.
2. Enter your email address and your temporary password
3. Create a new password
4. Password should not be the same as last 12 passwords
5. Choose at least 4 personal questions that you can answer to identify yourself should you ever forget your password.


After you set your new password & security questions, you will be able to access your VDP account. Can you please try to login and confirm and let me know if you have any questions.


Thank you, 


Was your question answered? Don't forget to click on "Accept as Solution" to help other devs find the answer to the same question.

Re: Problem resetting password on my other account

All right,

Thanks for all help,

Regular Visitor

Re: Problem resetting password on my other account

I Was Also Facing The Same Issue But It Got Solved As I Changed My Browser.