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A runtime exception occurred in Visa Transaction Control internally

Hi everyone,

 

API has worked fine so far. Project ist in production and everything is great. However, in our own deployment process for test-stages we run a test against sandbox.api - this is, where the problem is. In the last 2 days, we get Response 500 "A runtime exception occurred in Visa Transaction Control internally" when trying to post transactionControls. Receiving document-ids (enroling) is working and reading transactionControls is working too.

 

We try to POST /vctc/customerrules/v1/consumertransactioncontrols/ctc-v[...deleted for security...]eeafc/rules

this: 

{
"transactionControls": [
{
"controlType": "TCT_E_COMMERCE",
"isControlEnabled": true,
"shouldDeclineAll": false,
"shouldAlertOnDecline": false,
"declineThreshold": 1000,
"alertThreshold": 10,
"userIdentifier": "MGlueck",
"shouldTargetSpecificCard": false
}
]
}

 

Is this a problem at our end or at Visa?

Best regards

Marc

2 REPLIES 2
Highlighted
Helper

Re: A runtime exception occurred in Visa Transaction Control internally

Additional information:

When enroling a card, I get a valid document-id, but the http response code is 201 instead of 200

... not sure if this is relevant

Visa Dev Moderator

Re: A runtime exception occurred in Visa Transaction Control internally

Hi @MarcGlueck, 

 

Can you please email this inquiry to Developer@visa.com? Please include the response request of the error received, screenshot and Correlation ID. Some of this information should be kept private so I'd like you to send it to Developer@visa.com.

 

Below are the steps to get the Correlation ID using a Google Chrome browser.

1>Open Chrome menu.

2>Click on More tools then Developer tools.

3>Check the box to Preserve Log for the Network Tab.

4>Then try to click on the add API link.

5>You can find the Correlation ID in the network log for add API call.

 

Thanks,

Diana

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Thanks,
Diana