I just called CyberSource Support at the phone number 800-709-7779. I am confirming that the phone number is working properly and a CyberSource representative answered my phone call and questions. CyberSource Support is available 24/7 and also provides support for Mexico.
I don't have another phone number to provide you for CyberSource Support. Can you please try calling this phone number again at 800-709-7779?
Thanks for your valued feedback. Are you receiving a Visa Checkout error that you need help with? To further investigate the error, please provide the following information:
1. End Point
2. Request Header
3. Request Body
4. Response Header (include the x-correlation-id)
5. Response Body
Using SoapUI, you can find the x-correlation-id in the Raw Tab of the response header.
It's the same endpoint that is referenced in this issue.
Please call CyberSource Support using the phone number listed below and ask them to check the backend configurations. Please ask CyberSource if there is a permission setting that they could flip/change on your account that could resolve your problem.