Visa Developer Community

Visa Dev Moderator

Re: Error in Payment Process X-PAY-TOKEN

Hi @Bruce_29,

 

I just called CyberSource Support at the phone number 800-709-7779. I am confirming that the phone number is working properly and a CyberSource representative answered my phone call and questions. CyberSource Support is available 24/7 and also provides support for Mexico.

 

I don't have another phone number to provide you for CyberSource Support. Can you please try calling this phone number again at 800-709-7779?

 

 

 

 

                             

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Thanks,
Diana

Regular Visitor

Re: Error in Payment Process X-PAY-TOKEN

I thought that I would get response error from CHECKOUT API with more description in what's going wrong. I used to think that I do invalid requests to API 

Highlighted
Visa Dev Moderator

Re: Error in Payment Process X-PAY-TOKEN

Hi @DyraSan,

 

Thanks for your valued feedback. Are you receiving a Visa Checkout error that you need help with? To further investigate the error, please provide the following information:

1. End Point
2. Request Header
3. Request Body
4. Response Header (include the x-correlation-id)
5. Response Body

Using SoapUI, you can find the x-correlation-id in the Raw Tab of the response header.

                              

 

Was your question answered? Don't forget to click on "Accept as Solution" to help other devs find the answer to the same question.

Thanks,
Diana

Helper

Re: Error in Payment Process X-PAY-TOKEN

Hey,

I am currently experiencing this issue. Was this resolved?

Thanks
Visa Dev Moderator

Re: Error in Payment Process X-PAY-TOKEN

Hi @kevokevoh,

 

Can you please let me know the specific API that you are receiving an error on?

 

                             

Was your question answered? Don't forget to click on "Accept as Solution" to help other devs find the answer to the same question.

Thanks,
Diana

Helper

Re: Error in Payment Process X-PAY-TOKEN

Hey,

 

It's the same endpoint that is referenced in this issue.

 

https://developer.visa.com/capabilities/cybersource/reference#cybersource__cybs_payments_v2

 

Thanks

 

Visa Dev Moderator

Re: Error in Payment Process X-PAY-TOKEN

Hi @kevokevoh,                             

 

Please call CyberSource Support using the phone number listed below and ask them to check the backend configurations. Please ask CyberSource if there is a permission setting that they could flip/change on your account that could resolve your problem.

 

CyberSource Support

800-709-7779

Was your question answered? Don't forget to click on "Accept as Solution" to help other devs find the answer to the same question.

Thanks,
Diana