Visa Developer Community

Helper

Going to live

I send all information to VISA to aprove my account to production, and also I received an email aproving my account, but the key still in sandbox 😞

 

See the attached files. Do I need to do something else to go to live?

 

 

thanks

 

 

9 REPLIES 9
Visa Dev Moderator

Re: Going to live

Hi @souzadavi,

 

Project promotion request is reviewed by our product team. There is no set timeline on how long it takes for the product team to review the request, because the request is reviewed case by case. If you have not heard from anyone in a week or two, please feel free to reach out to developer@visa.com to ask for an update.

 

 

 

 

 

 

 

Was your question answered? Don't forget to click on "Accept as Solution" to help other devs find the answer to the same question.

Thanks,
Diana

Helper

Re: Going to live

But I already received the message that my account is on production, did you see the files attached below?

 

 

Thanks for your attention.

 

Visa Dev Moderator

Re: Going to live

Hi @souzadavi,

 

If you would like to request for a status update on your Going Live request, please send an email to developer@visa.com and someone will work on getting you an update.

 

 

 

 

 

Was your question answered? Don't forget to click on "Accept as Solution" to help other devs find the answer to the same question.

Thanks,
Diana

Helper

Re: Going to live

I already sent it to the email address, and in my dashboard is set to: "your project has been promoted to production" But the button PRODUCTION do not show in my dashboard, only the sandbox option.... Please help me!!! Ps.: see the image attached, do i need do something else?? tanks for your attention.
Highlighted
Visa Dev Moderator

Re: Going to live

Hi @souzadavi,

 

Thanks for providing additional information. Please submit this inquiry to developer@visa.com and someone will work on getting you a Going Live request udpate.      

 

      

                 

Was your question answered? Don't forget to click on "Accept as Solution" to help other devs find the answer to the same question.

Thanks,
Diana

Regular Visitor

Re: Going to live

Lo resolviste? Debes darle click en ir a en vivo y ahí te saldrán las opciones para producción, espero te sirva. Saludos
Helper

Re: Going to live

@febralia thanks to writte, but i didn't get it working yet 😞 the supporting is very slow, take almost 2 days to reply....

 

Ps.: i alread clicked in that link, it show that i'm in production but still sand box.

 

thanks for your attention.

Helper

Re: Going to live

Why still in sandbox? It never go to production mode... please help me more than 1 month since I started it!!! thanks
Visa Dev Moderator

Re: Going to live

Hi @souzadavi,

 

Please submit your Going Live inquiry to developer@visa.com and someone will work on getting an update for you.

 

 

 

Was your question answered? Don't forget to click on "Accept as Solution" to help other devs find the answer to the same question.

Thanks,
Diana