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Please Help Me

May I know how to fix this? The language changed out of sudden after restart my laptop.

error.png

6 REPLIES 6
Visa Dev Moderator

Re: Please Help Me

Hey @hakim,

 

Do you have the compatibility requirements listed? If so, please reference the following compatibility requirements: Java 1.8

 

If the requirements are met, please reinstall the application and restart your computer.

 

Please also see the file attachment called, "LICENSE_README.txt", which lists the requirements and let me know if you have other questions.

 

Was your question answered? Don't forget to click on "Accept as Solution" to help other devs find the answer to the same question.

Thanks,
Diana

Helper

Re: Please Help Me

Are Java version is correct as per below?1.png

Helper

Re: Please Help Me

Hi Diana

 

 

Visa Dev Moderator

Re: Please Help Me

Hey @hakim,

 

I sent a follow up email to you from developer@visa.com this morning and I have confirmed that, yes, per your screenshot on Java 1.8 it looks to be the correct version. As mentioned in my email to you, I have created case #INC8616744 for the engineering team to investigate. We're currently working to resolve your issue and I'll reach out to you with a response soon!

 

Was your question answered? Don't forget to click on "Accept as Solution" to help other devs find the answer to the same question.

Thanks,
Diana

Helper

Re: Please Help Me

Hi Diana,

 

May I know what is the status of this incident case (INC8616744) ?

Visa Dev Moderator

Re: Please Help Me

Hey @ hakim,

 

I've just checked your ticket and it looks like you and I are currently communicating via email with my email address developer@visa.com. Our last email communication was today and you also shared with us that you're "still having an issue when opening Visa Developer Center Playground" and you're "using the application on Windows 10 and ... not using any virtual system."

 

I'm currently working with the engineering team to resolve your issue and I'll reach out to you soon with an update!

 

Was your question answered? Don't forget to click on "Accept as Solution" to help other devs find the answer to the same question.

Thanks,
Diana