Thank you for your question, @sctinc. An agent will get back to you soon. Until then, if any community member knows the solution, feel free to reply to this thread.
What does VVP refer to? Are you referring to the VDP (Visa Developer Portal) account?
Are you still experiencing an issue or do you have any further questions? If you're question has been answered, please let me know so I can take you off my contact list.