Hello Visa team,
I would like to request access to an API in order to manage chargebacks. (create dispute, represent it and go through arbitration process...)
(VROL API); is there an API that covers this? if yes can you kindly provide the link.
Thank you for reaching out, @nslimanii ! An agent is looking for a solution for you and will get back with you shortly! If any community members know a solution, please feel free to respond in this thread. - Cathy
The Visa Resolve Online (VROL) API is the best product for your use case; it is a global dispute processing service developed to provide faster and more efficient access to vital information regarding Visa transactions. Documents for VROL can be found on Visa Online.
There is also Order Insight for sellers and resellers, which enables Visa merchants the ability to respond to cardholder inquiries regarding potential disputes by providing relevant supplemental merchant info. This product is now a Verifi hosted product, so please reach out to Verifi at email@example.com for more information.