Error to access the production environmen

Error to access the production environmen

When I want to promote my project a have the following error:

Unfortunately, we encountered some error. Please contact VDP support.

What do I have to do?

Visa Developer Support Specialist

Re: Error to access the production environmen



Thanks for helping the Visa Developer Community every time you post questions and solutions to this forum! If you are still experiencing this issue, please provide the following information and email me these details for further investigation:
• the project name you are trying to access
• the Visa APIs that are being used for this business project
• the VDP email address associated with this project
• take a screenshot of the error that you are seeing


Feel free to email these details to and someone will be happy to assist you. Please let us know if you have other questions.


Thank you,




Was your question answered? Don't forget to click on "Accept as Solution" to help other devs find the answer to the same question.