We have submitted a going live request since June and had not receive any answer. We thought that it could take a month. But 5 month after, we are still expecting a response.
Thanks for following up on the Promotion request. Please share with us the name of the project and we'll check the status of your Going Live request. My apologies for the delayed response, as well. We are happy to help.
Thanks for providing the name of your project. I've forwarded your query to the group that handles Promotion requests and someone will reach out to you soon. Please let us know if you have other questions because we're happy to help.
I'm glad that you forwarded my query to the group that handles Promotion requests. But How many times will it takes to them for giving me a correct answer. It's been 6 months we are pending for our app be validated.
Hi @DianaTran we have received an email from the group that handles promotion requests. The mail says that "All Visa Direct programs require the originator to be a licensed Visa acquirer or be sponsored by a licensed Visa acquirer. Please complete the Visa Direct Program Implementation Questionnaire available on the VDP portal. "
We have a partner which is a visa licensed bank named UBA (United Bank of Africa). Why we can't directly speak to someone with whom we share contracts and informations about our partnership with UBA?
We want a direct contact please.
Great to hear that the group that handles Promotion requests has reached out to you with the next step. Please continue working with that Visa Direct team as they can help you get started and integrate the Visa Direct API. They are the designated team that can help answer your Visa Direct queries.