Going Live - Certification not started

[Mermillo]

On my project it details that under "Going Live", Production has been accepted. But where it says Certification this details as "Not Started".  Is there something else that needs to be done in order to start and complete the Production section?

[SLi]

Hi @Mermillo,

Can you please send an email to developer@visa.com and let us know your project name? We'll check to see what steps need to be taken next. Thank you!

[Mermillo]

Both myself and my developer have been in contact via this Developer@visa.com email address, we received a reply to say the query had been passed to an API specialist (Rajesh Wadhwani).  This was on the 22nd of October, and although chased there has been no response since.

Please can you advise the SLA for replying to customers, and how I can get this progressed as this is not acceptable.  I will also chase again by replying to the email.

[SLi]

Hi @Mermillo,

Apologies for the delay. I checked and our API Specialist said that he'll reach out to you shortly. Please let us know if you don't hear a response and we'll follow up. Thanks.