Production Credential creation is in progress, until when?

[halysonbrito]

Hi, i need a information.

I sent a production credential, but I need to know how long it takes to approve. When is the deadline?

I await contact.
Thanks.

[DianaVisaPM]

Hi @halysonbrito,

After you submit the Going Live request, it gets reviewed by our product team. There is no set timeline on how long it takes for the product team to review the request, because the request is reviewed case by case. Please know that once the product team approves the Going Live request, you will be provided with a set of instructions for you to follow. 
 

[halysonbrito]

But can you tell me if the process takes days or weeks or months? Sorry but the answer was empty.

Is there any way to streamline the process? Is there anything I can do?

[DianaVisaPM]

Hi @halysonbrito,

Visa is responding to client requests to remove friction from the onboarding process and to make the client journey to go live more transparent and clear.  Most recently, the process was streamlined with the Going Live process.

I will not be able to confirm the duration of the Going Live process because evaluation is based on multi-variant factors such as business review, compliance review, product review, legal review and contract/pricing. There is no fix timeframe for getting a response because it varies case by case. We will follow up with teams and get back to you if we need any further information from you. 

[halysonbrito]

Thank you for the attention Diana. But that answer still does not make me happy. I would love to have my account approved for transactions.

[DianaVisaPM]

Hi @halysonbrito,

Rest assured, someone is currently working on your Go Live request. Feel free to follow up if you have further questions.

[cancunshuttle]

i have almost one year waiting..............  Credential creation is in progress.

[DianaVisaPM]

Hi @cancunshuttle,

Can you please confirm if you are still experiencing an issue or if the issue is resolved? Please do not hesitate to reach out to us if you need further assistance.