[API Visa Flexible Credential] ,error":{"code":500,"description":"

[bouchra]

Hello Team,

We are conducting tests with the Visa Flexible Credential service API.

Currently, we are testing the "Update Card Enrollment Details" API.

The error we encountered is:

response :{"processingTimeinMs":20,"receivedTimestamp":"2025-02-24 09:19:33.411","error":{"code":500,"description":"Internal Server Error","details":[{"message":"A runtime exception occurred in Visa Transaction Control internally"}]}}

Receiving document-ids (enrolling) works correctly using the "Create Card Enrollment" API. However, when testing the update, we receive the error message above.

Here is the X-Correlation-Id of the failed request: YEEsxPbXoy_SC

The request sent to Visa:

VFCPayload: {"existingPan":"4865152911511237","newPan":{"primaryAccountNumber":"4865152911511237","expirationDate":{"mm":"02","yy":"25"},"name":"My Debit Card"}}

We would appreciate your assistance.

Best Regards,

[SyedSa]

Hi @bouchra, Thank you for reaching out! An agent will get back to you as soon as possible. Until then, if any community member knows a solution, feel free to reply in this thread.

[DianaVisaPM]

Hey @bouchra,

The error message you received indicates an internal server error (HTTP 500) with a runtime exception occurring within Visa Transaction Control. Here are a few steps you can take to troubleshoot this issue:

1. Validate the Request Payload:
- Ensure that the request payload is correctly formatted and includes all necessary fields. It appears that your payload is correctly structured, but double-check for any typos or missing data.

2. Check API Documentation:
- Review the API documentation on [Visa Developer](https://developer.visa.com/) for the "Update Card Enrollment Details" API to ensure that all required parameters are included and correctly formatted.

3. Correlation ID Reference:
- Use the X-Correlation-Id (YEEsxPbXoy_SC) when contacting Visa Developer Support. This ID helps Visa's support team trace the specific request and identify the issue within their systems.

4. Retry the Request:
- Sometimes, internal server errors can be transient. Retry the request to see if the issue persists.