CHARGEBACK

[Nitin15]

Hello, 

i want to implement the mvisa qr payment system, how do i proceed for the implmentation of chargeback and presentment request?

thank you.

[API_Products · Accepted solution]

Hello,

Thank you for your question. To implement Visa Direct APIs,  please review the Visa Direct documentation via this link - https://developer.visa.com/capabilities/visa_direct/docs  and, in particular, see the top few paragraphs shaded in yellow that discuss the requirements to use Visa Direct.

After reading the documentation, if you meet those requirements, please click through the link in those paragraphs to the Visa Direct Program Implementation Questionnaire, fill it out, and submit to the email address listed on that form.

For Visa Direct mVisa chargeback information, please navigate to Visa Direct API Reference and go to Reports API. You can find information on chargebacks.

Here is the link for the Reports API and its chargeback information: https://developer.visa.com/capabilities/visa_direct/reference#visa_direct__reports_api

Also, if you are referring to mVisa chargeback representment, please navigate to the Visa Direct API Reference and go to mVisa API topics.

Here is the link for the mVisa API topics: https://developer.visa.com/capabilities/visa_direct/reference#visa_direct__mvisa

Thank you,

Diane

Visa Developer Team

[aimevivens]

So Now i understand that i have to use reports api to find chargebacks, so how do i resolve them,

send files and other proofs to show there is no need for reversal's of the chargeback

And once refunds are made for the specified chargeback, who defines the fines of the chargebacks

like on some platforms, its $15 for a resolving a chargeback, so who defines the $15 dollar chargeback

fees. Or if possible, is there a standard fee for chargeback or its an option for each service provider?

[aimevivens]

And what is a service provider supposed to do, when a chargeback is initiated, while the amount for the chargeback is payed out,

example: in my case i created a website, business register and allow their
customers to use my platform to accept payments online, what happens in case
a customer pays $10 on money, and on friday a payout of $10 is made to the
bank account of the registered business, then the customer files for a chargeback next monday? provided that the business does not receive other customers in the comming days

[API_Products]

Hi @aimevivens,

Please contact the Visa Direct Support by sending an email to one of the regional mailboxes of the region that your business is located in. The Visa Direct Support team will answer your questions.

Contact Us

Visa Direct Regional Mailboxes
To reach the various regional product offices please use these email addresses:

• USVisaDirect@visa.com
• CanadaVisaDirect@visa.com
• EUVisaDirect@visa.com
•  LACVisaDirect@visa.com
• CEMEAVisaDirect@visa.com
• APVisaDirect@visa.com