Failed to establish a backside connection

cardwallet
New Contributor

Failed to establish a backside connection

Hi
I'm concerned about the desired API response that we are not getting(Failed to establish a backside connection
)
As it was working properly till this morning, can you please provide an update regarding the same and resolve the issue so that we can work accordingly.

Thanks

2 REPLIES 2
DianaTran-Yee
Visa Developer Support Specialist

Re: Failed to establish a backside connection

Hey @cardwallet,

 

I'm happy to help resolve the issue. To continue, please share with us the following information so that we can provide further assistance.

1. End Point
2. Request Header
3. Request Body
4. Response Header (include the x-correlation-id)
5. Response Body

Using SoapUI, you can find the x-correlation-id in the Raw Tab of the response header.

 




Thanks,

Diana



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cardwallet
New Contributor

Re: Failed to establish a backside connection

{"error":false,"message":"Data for all offers","data":[{"statusCode":500,"body":"\n<message>\n<response-code/>\n<error-message>Failed to establish a backside connection</error-message></message>","headers":{"server":"nginx","date":"Fri, 06 Nov 2020 13:27:39 GMT","content-type":"text/xml","content-length":"110","connection":"close","x-served-by":"l73c016","x-correlation-id":"1604669259_042_1240107433_l73c016_VDP_WS","x-backside-transport":"FAIL FAIL","x-app-status":"500","x-frame-options":"SAMEORIGIN","x-xss-protection":"1; mode=block","x-content-type-options":"nosniff","strict-transport-security":"max-age=2592000;includeSubdomains","cache-control":"no-cache, no-store, must-revalidate","pragma":"no-cache","expires":"-1","x-cnection":"close"},"request":{"uri":{"protocol":"https:","slashes":true,"auth":null,"host":"sandbox.api.visa.com","port":443,"hostname":"sandbox.api.visa.com","hash":null,"search":null,"query":null,"pathname":"/vmorc/offers/v1/all","path":"/vmorc/offers/v1/all","href":"https://sandbox.api.visa.com/vmorc/offers/v1/all"},"method":"GET","headers":{"Content-Type":"applica... VFFBWVIyQVNTWFEwSk1VNzkwOEYyMWptbjhQZTZzYzktaWlhXzRZclNXTUJzYmY2WTo2QjQzS1E2NDdLNUdIZnk0U1VKOFU2MzR0N1cwQ3JKN2dxU1Jy","x-correlation-id":"VMX76EZVPHZ3_SC","x-client-transaction-id":"G9Z2P2HUEBIB"}}},"\n<message>\n<response-code/>\n<error-message>Failed to establish a backside connection</error-message></message>"]}