Getting Error API Internal Error: 1001. Please contact your Visa Representative

SLi
Visa Developer Support Specialist
Visa Developer Support Specialist

Re: Getting Error API Internal Error: 1001. Please contact your Visa Representative

Hi @JbJopito,

 

Thank you for your update. I'm glad to hear that you have found a workaround by creating a new project and generating new credentials. I'm happy to investigate further why your old credentials don't work on the Merchandise Refund API (https://sandbox.api.visa.com/visadirect/mvisa/v1/mr). Can you please send an email to developer@visa.com and provide the following information.

1. attach certificate public key PEM file

2. attach certificate private key PEM file

3. userid

4. password

 


Best,
Stacey

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JbJopito
Helper

Re: Getting Error API Internal Error: 1001. Please contact your Visa Representative

Thanks Stacey,Details send as requested to developer@visa.com

Conductor
New Contributor

Re: Getting Error API Internal Error: 1001. Please contact your Visa Representative

Can you share the solution that worked for you? We are facing the same problem, but in the production environment. Some cards got the answer, for others we just got this error.

SLi
Visa Developer Support Specialist
Visa Developer Support Specialist

Re: Getting Error API Internal Error: 1001. Please contact your Visa Representative

Hi @Conductor,

 

Please send an email to developer@visa.com and share the following:

1. Project name in production environment

2. Country/region the project was launched in

3. End Point URL

4. Request Header

5. Request Body

6. Response Header (include the x-correlation-id)

7. Response Body

 

 


Best,
Stacey

Was your question answered? Don't forget to click on "Accept as Solution" to help other devs find the answer to the same question.