Problems with visa checkout

[mcastilloperez]

have a store en 3dcart, the url is https://tienda-lacaverna-net.3dcartstores.com, I activated the visa checkout module, it worked correctly few days, now show this message:

tienda-lacaverna-net.3dcartstores.com say:

Problem encountered with VISA Checkout service

I hope you can help me. Thanks

[DianaVisaPM]

Hi @mcastilloperez,

In order for us to further investigate the issue, can you please provide more information on the error you have received? Please send the response request of the error received, screenshot and the Correlation ID. Please let us know if you have other questions.
 
Below are the steps to get the Correlation ID using a Google Chrome browser.
1>Open Chrome menu.
2>Click on More tools then Developer tools.
3>Check the box to Preserve Log for the Network Tab.
4>Then try to click on the add API link.
5>You can find the Correlation ID in the network log for add API call.

[mcastilloperez]

https://secure.checkout.visa.com/wallet-services-web/merchant?profileOwner=c4969e5c-488f-3fb9-7e56-1...

This is the error:

code:1017

message:"Insufficient privileges. Not authorized.

severity:"ERROR

status:401

[DianaVisaPM · Accepted solution]

Hi,

Typically, 401 can point to the following scenarios:
  
Wrong username/password
Incorrect p12 due to wrong key and cert used for making it
  
To help troubleshoot here, please use username and password under the correct field. Also ensure private key and certificate are also corresponding to correct.

[craigomez]

hello,

i think you should check out

visa developer support siite

hope this helps!

[preskitt]

I have the exact same problem. Have tried a variety of things, including resetting Samsung Pay and deleting my VCO account and letting SPay create it. It creates the account, but no cards get added. I am on an S8 with Orel beta and 2.8.09 of SPay

[DianaVisaPM]

Hi @preskitt,

That's a good question! It appears that you would like to directly get support from the Visa Checkout team. Since that is the case, please submit your inquiry to developer@visa.com and someone will reach out to you soon.

[Morgan951]

Visa Checkout makes online shopping more enjoyable by making it easy to complete your purchase. Simply enter your username and password whenever you see the Visa Checkout button and speed through your online shopping experiences with a single account that can be used across all your devices. There is no need to re-enter your payment and shipping information at any online stores that offer Visa Checkout and you can store and use any major credit, prepaid or Visa debit card.

[fraclman]

Thank you for this forum. It is really very helpful for me.

[DianaVisaPM]

Hi @fraclman,                             

Thank you for your positive feedback. We value your input about the Visa Developer Center being helpful. Have a great day!