"status":"INTERNAL_SERVER_ERROR","code":"NPPS003","message":"Internal error occured"

[valturko]

Hello. I have a problem with access to visa alias directory. I sent request to POST /visaaliasdirectory/v2/resolve?apikey=LZEPB1H7OSEDS98OHC1T21jMZLWHPLMtW7zm5eTVNsJ3ptbrc with body {"encData":"eyJlbmMiOiJBMTI4R0NNIiwiaWF0IjoxNjc2OTgwODY0MTA0LCJh.........dAsaAg"} . But with a frequency of several minutes I get different answers. For example, success request with header {[accept:"application/json", date:"Tue, 21 Feb 2023 12:11:21 GMT", content-type:"application/json", x-pay-token:"xv2:1676981481:fe3af3e4bb6a5d20ab66d2fbf74ae7f66ec3a51098c0c68dc0e55f467222054d", x-correlation-id:"2Z4R79UId4_SC", keyId:"1f332f82-198f-45bd-afa4-cabc74f1b1dd", Content-Length:"607"]} (I got correct body body {"encData":"eyJlbmMiOiJBMTI4R0NNIiwiaWF0IjoxNjc2OTgwODY0MTA0LCJh.........dAsaAg"} with status 200). The request with error {500 : "{"status":"INTERNAL_SERVER_ERROR","code":"NPPS003","message":"Internal error occured"}"} is request with header  {[accept:"application/json", date:"Tue, 21 Feb 2023 12:04:44 GMT", content-type:"application/json", x-pay-token:"xv2:1676981084:7c40efddf12e622e37fbcf19a5d8bcb338e5619dab43883caa6207329b7526ff", x-correlation-id:"PtzwFvhh1t_SC", keyId:"1f332f82-198f-45bd-afa4-cabc74f1b1dd", Content-Length:"607"]}

[jenn_kh]

Thank you for reaching out, @valturko. An agent will get back to you as soon as possible. In the meantime, if any community member has information that may help, please reply to this thread. -Jenn

[valturko]

Hello, can you help me with this problem?

[I_Doroteo3]

Hi @valturko, 

Please provide the following information: 

1. Endpoint  
2. Request Header 
3. Request Body 
4. Response Header (include the x-correlation-id) 
5. Response Body 

Using SoapUI, you can find the x-correlation-id in the Raw Tab of the response header. 

To learn more about common Visa Developer error codes and how to resolve them, please navigate to our Visa Developer Error Codes page here - https://developer.visa.com/pages/visa-developer-error-codes    

If you don't find an error code listed here, please refer to the API-specific error codes in its respective documentation pages.

Thanks, 

Illana