Token Validation Failed

Occasional Visitor

Token Validation Failed

Hello,

 

I am getting this error on the VDC Playground:

{"responseStatus": {
"severity": "ERROR",
"code": "9159",
"message": "Token Validation Failed",
"status": 401,
"info": ""
}}

 

Response Headers:

 

Status Code: 401
Server : nginx
Date : Wed, 21 Oct 2020 22:01:38 GMT
Content-Type : application/json;charset=UTF-8
Content-Length : 112
Connection : keep-alive
X-SERVED-BY : l73c013
X-CORRELATION-ID : 1603317698_867_892358882_l73c013_VDP_WS
x-vdp-normalized-url : /cybersource/v2/payments/
X-APP-STATUS : 401
x-vdp-authn-api-visa-id : CYBS.200
X-Frame-Options : SAMEORIGIN
X-XSS-Protection : 1; mode=block
X-Content-Type-Options : nosniff
Strict-Transport-Security : max-age=2592000;includeSubdomains
Cache-Control : no-cache, no-store, must-revalidate
Pragma : no-cache
Expires : -1

I'd appreciate some insight

3 REPLIES 3
Visa Dev Moderator
Visa Dev Moderator

Re: Token Validation Failed

Hi @martingitehi,

It looks like you are calling the Cybersource Payments API. Please note that Cybersource is not a service we offer on Visa Developer. Please visit: https://developer.cybersource.com for up to date information on Cybersource APIs. You can also reach out to Cybersource Support at  https://developer.cybersource.com/support/contact-us.html


Best,
Stacey

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Occasional Visitor

Re: Token Validation Failed

Since the APIs are listed as part of the VD APIs, which one of those should be used to charge debit/credit cards?

Visa Dev Moderator

Re: Token Validation Failed

Hey @martingitehi,

 
Please reach out to CyberSource Support for CyberSource API related queries using the phone number provide below:
800-709-7779

 

You can contact CyberSource Support by submitting a support case. Please navigate to their Contact Us page here - https://support.cybersource.com/s/article/How-Do-I-Contact-CyberSource-Customer-Support 
 
The link will provide you with instructions on how to contact the CyberSource Support team.

 

You mentioned "VD APIs". Please confirm if you are referring to Visa Direct or, if not, let us know the API product that you're referring to. Once you provide us with this information, we can provide you with further assistance. 

 



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Thanks,
Diana