Visa checkout 403 (Forbidden)

[sknanajkar]

We have implemented a Visa checkout sandbox with on our website. https://dev.myremede.com/

1. When I create add card detail and billing address from my localhost it works fine I am able to save address and card information successfully.

2. But when I am trying to do the same through my website domain - https://dev.myremede.com

I am getting below exception in console

VM970:1 POST https://sandbox.secure.checkout.visa.com/consumer-api/v1/lookupUserName?apikey=IWEQ158IDG79GQV7NL5S2... 403 (Forbidden)

when we hit this URL through postman - we get below error 

<responseStatus>
<code>9107</code>
<info>http://api.visa.com/docs/errors/9107</info>
<message>Consumer Lookup username Failed</message>
<severity>ERROR</severity>
<status>400</status>
</responseStatus>

https://www.loom.com/share/322a48f39ec341768f31a350d06c1cc5

Merchant key - IWEQ158IDG79GQV7NL5S21b7stAJM4Bp9v7WA6J1_R4PHQnsw

Could you please help me with this?

[API_Products]

Hey @sknanajkar,

I'm happy to help resolve this issue for you. While I look at your issue, please navigate to the Visa Developer Error Codes page for cause and resolution -  https://developer.visa.com/pages/visa-developer-error-codes 

I'll get back to you soon on this.

[API_Products]

Hey @sknanajkar,

Before we move forward with investigating your VCO issues, I'd like to clarify a couple of things first:

1. We no longer support direct merchant integrations, which means that you (the merchant) will need to go through a partner to utilize VCO. If you are working through a partner, then you will need to work with that partner first to investigate this matter. You can view the list of available partners here:   https://globalcheckout.visa.com/visacheckoutPartners 
2. We can still investigate the issue that you are encountering, but we want to ensure that you are aware that if you are not yet working with a partner, then all of the work you are doing right now may be wasted as the integration method that your partner uses may not work with what you are currently building.

If you are not working with a partner then you will not be able to move to production without going through a partner. If you are aware that your current integration may be unusable, and you still want us to investigate, we can do so but we will need additional information from you.

At the minimum, we will need you to please provide us with the email address you have signed up with on the Visa Developer platform.

Please also let us know how you want to proceed, and we will be happy to help.

[API_Products]

Hey @sknanajkar,

Just wanted to check in to see if you need further assistance with VCO or if you have any questions. I'd be happy to help.

[API_Products]

Hey @sknanajkar,

We have reached out to you previously but have not heard back. We will go ahead and remove you from our contact list but feel free to reach out to us if you are interested in working together in the future. 

[HelenHardy]

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@API_Products wrote:

Hey @sknanajkar,

Before we move forward with investigating your VCO issues, I'd like to clarify a couple of things first:

1. We no longer support direct merchant integrations, which means that you (the merchant) will need to go through a partner to utilize VCO. If you are working through a partner, then you will need to work with that partner first to investigate this matter. You can view the list of available partners here:   https://globalcheckout.visa.com/visacheckoutPartners/mybizaccount
2. We can still investigate the issue that you are encountering, but we want to ensure that you are aware that if you are not yet working with a partner, then all of the work you are doing right now may be wasted as the integration method that your partner uses may not work with what you are currently building.

If you are not working with a partner then you will not be able to move to production without going through a partner. If you are aware that your current integration may be unusable, and you still want us to investigate, we can do so but we will need additional information from you.

At the minimum, we will need you to please provide us with the email address you have signed up with on the Visa Developer platform.

Please also let us know how you want to proceed, and we will be happy to help.

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