is there omething wrong with the visa support team?

[Leyner_B]

I  have been trying to send the a question but I always receive this picture as an answer.

[DianaVisaPM]

Hello,

Thanks for helping the Visa Developer Community every time you post questions and solutions to this forum! Can you please try again and let me know if you are still experiencing an issue? Just now, I was able to fill out the Contact Us form and I received confirmation that the message was successfully sent. 

Thank you,

Diana

[JOSEGARCIA]

The issue still happens, i cant contact to know why my request promotion is waiting the approval.

Thanks!

[DianaVisaPM]

Hi,

Thanks for your question! If you're inquiring about the fact that you are awaiting approval of the promotion request form then there is no set timeline on how long it takes for the product team to review the request. The request is reviewed case by case. I'm sure someone will reach out to you soon.

Thank you,

Diana