Visa Developer Community

VROL for merchants - how to be connected?

Hello!

Our company is a merchant who operating in card not present area and we have transactions processing via different processors and banks. And we are very interested of how we can connect to the VMPI / VROL process, so we can provide information about transactions before chargebacks will be initiated so we can prevent chargebacks and make pre-dispute process smooth and clear with banks and customers?

Can we integrate directly to Visa through an API to provide responses for VROL/VMPI requests, or we need to do it through our processors/banks only?

Where can we get the API to the VMPI/VROL service (we have no Visa representative).

Thank you in advance.

4 REPLIES
Valued Supporter

Re: VROL for merchants - how to be connected?

Hi, 

 

Thank you for your inquiry. VMPI/VROL API will be launched shortly in coming weeks or so. Till then, please review the attached documents where you find information on VMPI API. 

 

Thank you, 

Vaibhav 

Re: VROL for merchants - how to be connected?

Hi! Thank you for providing the documentation!

Can I kindly ask you to let me know when the VMPI/VROL API will be launched? Is there's any estimated dates for the launch?

We'd like to connect to this process and we'd like to receive some kind of instruction of how we can connect to it via API step by step.

Looking forward for your response.

Thanks!

Valued Supporter

Re: VROL for merchants - how to be connected?

Hi @LoretaKouyiali, 

 

At this time, I do not have a confirmed date on when the VMPI API will be launched. Please look out for the API launch on our site https://developer.visa.com/ where the detailed informatoin will be posted for VMPI API. 

 

Thank you, 

Vaibhav 

Occasional Visitor

Re: VROL for merchants - how to be connected?

Overview of Visa Resolve Online (VROL) You must respond quickly and accurately to cardholder disputes to reduce prepaid gift balance losses. Visa Resolve Online helps you reduce processing times and improve the accuracy of dispute information. ... It also provides information about how to implement Visa Resolve Online.