I am writing to ask if there is any way in which one can get an estimated time to receive certification for a project. We sent the request to go live almost two weeks ago and would like to set an estimated time on which we might receive an answer.
Please let me know of any possible status update.
Have a nice day!
I'm happy to help answer your question. The evaluation of your promotion request is based on multiple factors, like business review, compliance review, product review, legal review and contract/pricing. We don't have any fixed timeframe for completing the evaluation of your promotion request because each case varies. Can you please let us know the name of your project and check on the status of your Going Live request.
Hi @DianaTran ,
The project name used in the request was "Merchant Locator Test Again".
And might I also ask if the name can be changed in the future.
Thanks in advance!