How long is "project promotion"?

[ossd]

I'm using "Visa Merchant Offers Resource Center". All is accepted in the section "Going live", but I get a message "Certificate creation is in progress." in production->credentials a very long time (since 5 May).

[API_Products]

Hi @ossd,

Excellent to hear you've submitted a project promotion request! Project promotion request is reviewed by our product team. There is no set timeline on how long it takes for the product team to review the request, because the request is reviewed case by case. I'm sure someone will reach out to you soon.

[cfqueiroz]

Hi ossd.

Did you have any response about your project ?

We submitted the Going Live forms in 05/27 but did not receive any response by now.

[ossd]

We still have not received any response.

How about you?

[API_Products]

Hi @ossd and @cfqueiroz,

If you've submitted a Going Live request and have not heard from the production team, then please feel free to reach out to developer@visa.com via email and let them know of your situation. Someone will work with you to provide you with an update on your production request.