My apologies for the delayed response. Please kindly share with us the project name that you've submitted the Going Live request for. Once you provide this information, I'll forward your request to the department that handles Promotion requests and someone will reach out to you soon. Also, if you've submitted a separate query on a pricing request, please provide us with your email ID associated with the project and I'll check the status of your request.
Let us know if you have other questions, someone will be happy to help.
I am very disappointed. We have submitted a going live request to get pricing details since last Thursday (26-11-2020) and had not received any answer.
My apologies for the delayed response. I'll request a Visa representative to reach out to you soon. We're happy to help if you have other questions.