Prod Certificate

[stefanfeissli]

Hi,

I am getting the following message under Going live:

"This project is in the process of moving to higher environment. In order to take additional API(s) to Certification or Production, the earlier request must be completed first. You will receive an email notification when the earlier request is complete, and then you can re-initiate the Going Live process with the additional API(s)."

The contract is signed and we have the certificate. Can you please help?

Thanks

Stefan

[API_Products]

Hey @stefanfeissli,

We're excited to hear that you've submitted your Going Live application for promotion. Can you please let us know the name of your project and what it is that you are trying to do? Would you like us to check on the status of your Going Live request? Please confirm and let us know if you have other questions. We're happy to help. 

[stefanfeissli]

Hi Diana,

The project name is Hello Simba. Trying to get the Visa integration production ready. We have all the required certificates, however I keep seeing the attached.

Thanks

Stefan

[stefanfeissli]

Hi,

Any news on this?

Thanks

Stefan

[API_Products]

Hey @stefanfeissli,

To follow up, you sent an email on October 12th to a Visa representative about your Hello Simba project and we received your query at Visa Developer Support. I've requested our internal team to reach out to you about your Hello Simba project. Please let us know if there's anything else we can do to help. Someone will be happy to help.

[stefanfeissli]

Thanks Diana. The issue has been resolved.

Stefan