Project Promotion Error

[glauciomartins2]

• Unfortunately, we encountered some error. Please contact VDP support.

[API_Products]

Hi @glauciomartins2,

We have an expert team that manages questions specific to this product. Please submit this inquiry to Developer@visa.com and someone will connect you to the expert team soon after.

[glauciomartins2]

Hi Diana,

Support never answers our emails. Are they always automatic answers? They could answer right here to help others.

[API_Products]

Hi @glauciomartins2,

I'd like to work with you to answer any questions that you may have. My responses are not automated as I like to keep very active within the Visa Developer Community and help others learn more about Visa APIs. Is there something I can help you with?

Please let me know the Visa API support team that you are not getting responses from. Visa has a well staffed support team ready and willing to help others get started and onboarded into production.

Each support response was specifically designed to help with certain steps in the getting started process and onboarding to production process, so I'm interested to learn more about where you are stuck. Please let me know how I can help.

[glauciomartins2]

Could you kindly give me a support response?

I've been looking for help for days, and you guys do not solve my problem.

What is the difficulty in resolving a ticket?

I want to use the Visa Checkout product and you do not help me.

Lack of respect with the partner.

I await an answer.

Thank you.

[glauciomartins2]

The unresponsive team owns this email: developer-support@mail.checkout.visa.com

[API_Products]

Hi @glauciomartins2,

Thanks for your patience! Can you please submit your issue to Developer@visa.com? Please let them know that you have not received a response from the Visa Checkout Team and someone will reach out to you soon. Also, please let the developer suppor team know that you have posted in the community forum and are requesting help for your Promotion Request, provide the email associated with the project and the project name.

[glauciomartins2]

Diana,

No support answer now? What about your support team?

For God's sake, help me.

[API_Products]

Hi @glauciomartins2,

Can you please confirm if you have received any email from the Visa Checkout expert team? If they have provided instructions on how to get started, then please do give it a read and thanks again for your patience. For example, there's some Visa Checkout requirements that are needed before Visa Checkout can be implemented on a website. Like a Merchant Service Provider (MSP) is needed for you to have a payment gateway for your business website. If you've already completed this step then kudos to you for passing the initial requirements and getting things done.

I did take a look into the inquiries you submitted to Developer@visa.com and see that you are making progress. The expected wait time is currently unknown but feel free to follow up with the VCO expert team in a couple of weeks if you don't hear from them. In regards to the Visa Checkout App Promotion, I see that the Visa Checkout Developer Support team has emailed you to let you know that someone from sales or support will be contacting you.

[API_Products]

Hi @sherylbrock,

Thank you for your patience. The Visa Checkout team will be happy to provide you with assistance. Please email developer@visa.com and let them know of your Visa Checkout inquiry and how they can provide you with assistance.