Me and my team are currently using Visa Resolve Online (VROL) portal for dealing with chargebacks. The proccess is very manual, and is taking a long time. We would like to work with some API, but we were not able to find any specific API for chargeback on Visa Developer Center. Are there any APIs for VROL or the future VCR (Visa Claims Resolution), so that we don't need to use the portal all the time?
I'm happy to help you find a Visa Developer API that's a good fit for your use case on chargebacks, hence, I'd like to recommend you to use the Visa Merchant Purchase Inquiry API (VMPI). Please note, Visa acquired Verifi, a leader in solutions that helps to reduce chargebacks. Please submit your query directly to the Verifi team and they'll reach out to you to discuss VMPI.
You can reach out to Verifi by email at email@example.com or by phone at (888) 398-5188 and someone will be happy to help you with the VMPI integration and process. Please mention “VMPI” in your email for the best possible service.
Thank you for your response... But we want to build our own API with the help of visa. will visa team help in this ? or is there any option to build your own API in visa?
Yes, we're happy to help you get started with building your own API in sandbox and then promoting your project to go live into production. Can you please let us know the API that you're interested in using for your project?
Please visit the API Browser page for the list of Visa Developer APIs - https://developer.visa.com/apibrowser
Here's the “Working with Visa APIs” link, which is a guide to help you register and create a Visa Developer application.
After sandbox testing, you can submit your project to Go Live into production and someone will reach out to you soon after your application gets reviewed.
Besides that, you'll not be able to integrate VMPI directly through Visa. Visa Developer APIs can typically be built directly with Visa, except for VMPI. For all VMPI queries, please contact Verifi by email at firstname.lastname@example.org or phone at (888) 398-5188. Please mention “VMPI” in your email to receive the best service.