Edit Package - Error SFTP download files

[rafaelbma]

In Edit package software when I try to download files I get the error:
Failed to connectjava.net.SocketTimeoutException: connect timed out.
ERROR: Failed to process FTPS - com.visa.eas.ftpsclient.EPFTPSException: java.net.SocketTimeoutException: Connect timed out

Has anyone been through this?

[jenn_kh]

Thank you for reaching out, @rafaelbma! An agent is looking for a solution for you and will get back to you as soon as possible. If any community members know of a solution, please feel free to respond in this thread. - Jenn

[rafaelbma]

In Edit package software when I try to download files I get the error:
Failed to connectjava.net.SocketTimeoutException: connect timed out.
ERROR: Failed to process FTPS - com.visa.eas.ftpsclient.EPFTPSException: java.net.SocketTimeoutException: Connect timed out

Has anyone been through this?

[SLi]

Hi @rafaelbma,

The Visa Developer Platform is for the developer community, banks and merchants to build solutions with our APIs to market to their customers. Edit Package is not a product that is offered on Visa Developer Center. Please contact your regional client support representative for assistance, or you may try filling out the contact form here.

[shaiksohyl]

@rafaelbma ,

We are getting the same issue past 3 months and there is no proper support was provided from support team,

Can you share how you resolve this issue

[DianaVisaPM]

Hey @shaiksohyl,

Please submit your query using this Contact Us Form, here's the link: https://usa.visa.com/Forms/contact-us-form.html