rafaelbma
Regular Visitor

Edit Packeg - Error SFTP download files

In Edit package software when I try to download files I get the error:
Failed to connectjava.net.SocketTimeoutException: connect timed out.
ERROR: Failed to process FTPS - com.visa.eas.ftpsclient.EPFTPSException: java.net.SocketTimeoutException: Connect timed out


Has anyone been through this?

3 REPLIES 3
rafaelbma
Regular Visitor

Edit Package - Error SFTP download files

In Edit package software when I try to download files I get the error:
Failed to connectjava.net.SocketTimeoutException: connect timed out.
ERROR: Failed to process FTPS - com.visa.eas.ftpsclient.EPFTPSException: java.net.SocketTimeoutException: Connect timed out


Has anyone been through this?

 

 

jenn_kh
Community Moderator

Re: Edit Packeg - Error SFTP download files

Thank you for reaching out, @rafaelbma! An agent is looking for a solution for you and will get back to you as soon as possible. If any community members know of a solution, please feel free to respond in this thread. - Jenn

SLi
Visa Developer Support Specialist
Visa Developer Support Specialist

Re: Edit Package - Error SFTP download files

Hi @rafaelbma,

 

The Visa Developer Platform is for the developer community, banks and merchants to build solutions with our APIs to market to their customers. Edit Package is not a product that is offered on Visa Developer Center. Please contact your regional client support representative for assistance, or you may try filling out the contact form here.


Best,
Stacey

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