Foreign Exchange Rates Api v1 error

[Mazad]

Foreign Exchange Rates Api v1 started to return error: "API Internal Error: 1001. Please contact your Visa Representative."

Tried to create new api key or new project - getting same result

[jenn_kh]

Hi and welcome to the Community, @Mazad! Thanks for reaching out! Our agent is looking into this and will get back to you with a potential solution. If any community members know of a possible solution, please share it here. -Jenn

[SLi]

Hi @Mazad.

The sandbox has some issues and our tech team is looking into this. I will get back with an update as soon as I have one. Thanks for your patience.

[Mazad]

Hello Support 

Problem is not solved yet and we need your kind support ASAP to resolve this issue as soon as possible.

Sincerely

Naif

[SLi]

Hi @Mazad,

There are some issues with certain currency pairs and our tech team is working to resolve the issue on priority. In the meantime, if you just want to test the payloads, you may use the below (USD to KWD) to test in Sandbox for now. I will continue to keep you posted on the progress. Thank you again for your patience, we apologize for any inconvenience caused.

Here's a sample working request payload and response:

End Point https://sandbox.api.visa.com/forexrates/v1/foreignexchangerates
Method POST
Request
{
"systemsTraceAuditNumber": "350421",
"destinationCurrencyCode": "414",
"markUpRate": "1",
"cardAcceptor": {
"address": {
"country": "RU",
"zipCode": "94404",
"city": "Foster City",
"county": "San Mateo",
"state": "CA"
},
"idCode": "ABCD1234ABCD123",
"name": "ABCD",
"terminalId": "ABCD1234"
},
"sourceAmount": "1000",
"retrievalReferenceNumber": "201010101031",
"sourceCurrencyCode": "840"
}

Response
{
"originalDestnAmtBeforeMarkUp": "10000",
"markUpRateApplied": "1.0",
"conversionRate": "10.00000",
"destinationAmount": "9900"
}

[SLi]

Hi @Mazad,

Thank you for your patience. I'm happy to share that the issue has been fixed. Please try the FX API again and you should get a success response. 

The number of currency codes supported in sandbox right now are limited, please test with below currency pairs.

[Mazad]

Hello Support 

The issue described above has not been resolved yet & we need your kind support to resolve this issue ASAP please ?

I have requested to move to production account yet I have not received any updates about my Request yet !!

Kindly check my request Status & find a prefect resolution to the currency rates conversion that doesn’t work for all selected currencies as per the screen shot attached.

Awaiting for your Feedback at the earliest convenience to get to move forward.

Sincerely ,,

Naif ,, 

[Mazad]

Hello Support 

The issue described above has not been resolved yet & we need your kind support to resolve this issue ASAP please ?

I have requested to move to production account yet I have not received any updates about my Request yet !!

Kindly check my request Status & find a prefect resolution to the currency rates conversion that doesn’t work for all selected currencies as per the screen shot attached.

Awaiting for your Feedback at the earliest convenience to get to move forward.

Sincerely ,,

Naif ,, 

[Mazad]

Hello Support 

The issue described above has not been resolved yet & we need your kind support to resolve this issue ASAP please ?

I have requested to move to production account yet I have not received any updates about my Request yet !!

Kindly check my request Status & find a prefect resolution to the currency rates conversion that doesn’t work for all selected currencies as per the screen shot attached.

Awaiting for your Feedback at the earliest convenience to get to move forward.

Sincerely ,,

Naif ,, 

[SLi]

Hi @Mazad,

Apologies for the delayed response. Sandbox environment pulls data from a simulator which has only static, predefined rates. Currently only the following currencies with their respective currency codes can be used while testing in sandbox.

Source currency

· USD (code 840)

· GBP (code 826)

· RUB (code 643)

Destination currency

· INR (code 356)

· USD (code 840)

· GBP (code 826)

· CAD (code 124)

Settlement currency

· USD (code 840)

· INR (code 356)

Regarding the status of your request to move to production, please send an email to developer@visa.com and share the name of the project. Once we receive your email, we will check and get back to you with an update.