Visa Travel Notification Service - Internal server error

[achaves]

Good morning, last week we have developed the connection with Visa Travel Notification Service. For a few days, we were able to perform the tests correctly, but as of last Friday we are receiving from Postam as well as SoapUI the following error.

Can you help me with this problem?

{
"responseStatus": {
"status": 0,
"severity": "ERROR",
"message": "Internal server error",
"info": ""
}
}

Partner BID = 10074101
Our sample is the following
{
"addTravelItinerary": {
"returnDate": "2023-02-20",
"partnerBid": "10074101",
"destinations": [
{
"country": "840",
"state": "CA"
}
],
"primaryAccountNumbers": [
{
"cardAccountNumber": "4645191800301234"
},
{
"cardAccountNumber": "4645191800301235"
}
],
"departureDate": "2023-01-01",
"userId": "Achaves"
}
}

[kh-gary]

Thank you for your question, achaves. An agent will get back to you as soon as possible. In the meantime, if any community member knows the solution, please reply to this thread! -- kh-gary

[I_Doroteo3]

Hi @achaves, 

Apologies for the late response- can you please provide the following information so that I can look into the issue further?

1. Endpoint  
2. Request Header 
3. Request Body 
4. Response Header (include the x-correlation-id) 
5. Response Body 

Using SoapUI, you can find the x-correlation-id in the Raw Tab of the response header. 

To learn more about common Visa Developer error codes and how to resolve them, please navigate to our Visa Developer Error Codes page here - https://developer.visa.com/pages/visa-developer-error-codes    

If you don't find an error code listed here, please refer to the API-specific error codes in its respective documentation pages.

Thanks, 

Illana