Shared secret is not shown in my project credential page

[rah_rah]

Hi All,

I created a new project in the development portal. I could see API Key but shared secret is not displayed in the credential page. Can anyone please help me on this?

Thanks for the support !

Regards,

Rah_Rah

[DianaVisaPM]

Hi @rah_rah,

Please refer to the API Key – Shared Secret (X-Pay Token) guide. You can also reference video tutorials for help, as well.

[robinhood555]

hello @rah_rah

It sounds like you're experiencing an issue where the shared secret is not displaying on the credential page for your new project. Here are a few steps to help resolve this:

1. Check Documentation: Ensure that the shared secret is supposed to be available on the credential page. Some platforms provide the shared secret only once during the initial creation of the API key.

2. Refresh the Page: Sometimes, a simple refresh of the page can resolve display issues.

3. Create a New Key: Try creating a new API key. This process may prompt the display of the shared secret again.

4. Contact Support: If the above steps don't work, contact the development portal's support team for assistance. Provide them with the details of your project and the issue you're facing.

5. Check Permissions: Ensure that your user role has the necessary permissions to view the shared secret. Some details might be restricted based on user roles.

I hope one of these steps helps you retrieve your shared secret. If you continue to experience issues, reaching out to the support team would be the best course of action.

[DianaVisaPM]

Hi @robinhood555,

Thanks for the tips! 

[behruz1]

I got this issue too, for now I'm searching for solution

[DianaVisaPM]

Hey @behruz1,

Let us know if you need any help. 

[ANG]

I m getting the same issue and cant find a solution at all. 

[DianaVisaPM]

Hey @ANG,

If you have created a new project in the Visa Developer Portal and can see the API Key but not the shared secret, there are a few steps you can take to resolve this issue:

Steps to Retrieve the Shared Secret

1. Check Project Settings: Ensure that your project settings are correctly configured and that you have selected the appropriate APIs that require a shared secret. Some APIs may not use a shared secret and only require an API Key.

2. Two-Way SSL Authentication: Verify if the API you are trying to use requires two-way SSL (mutual SSL) authentication instead of a shared secret. In such cases, you will need to set up your SSL certificates correctly.

3. Generate Shared Secret:
- Navigate to the "Credentials" tab of your project.
- Look for an option to generate or view the shared secret. This option might be labeled as "Generate Shared Secret" or "View Shared Secret".
- Follow the prompts to either generate a new shared secret or display the existing one.

4. Browser Issues: Sometimes, browser-related issues can cause problems with displaying certain elements on the page. Try the following:
- Use a different web browser (e.g., Chrome, Firefox, Safari).
- Clear your browser’s cache and cookies.
- Ensure your browser is up to date.

5. Temporary Server Issues: There might be temporary issues on the server side that prevent the shared secret from being displayed. Wait a few minutes and try accessing the credentials page again.