Shared secret is not shown in my project credential page

[rah_rah]

Hi All,

I created a new project in the development portal. I could see API Key but shared secret is not displayed in the credential page. Can anyone please help me on this?

Thanks for the support !

Regards,

Rah_Rah

[API_Products]

Hi @rah_rah,

Please refer to the API Key – Shared Secret (X-Pay Token) guide. You can also reference video tutorials for help, as well.

[robinhood555]

hello @rah_rah

It sounds like you're experiencing an issue where the shared secret is not displaying on the credential page for your new project. Here are a few steps to help resolve this:

1. Check Documentation: Ensure that the shared secret is supposed to be available on the credential page. Some platforms provide the shared secret only once during the initial creation of the API key.

2. Refresh the Page: Sometimes, a simple refresh of the page can resolve display issues.

3. Create a New Key: Try creating a new API key. This process may prompt the display of the shared secret again.

4. Contact Support: If the above steps don't work, contact the development portal's support team for assistance. Provide them with the details of your project and the issue you're facing.

5. Check Permissions: Ensure that your user role has the necessary permissions to view the shared secret. Some details might be restricted based on user roles.

I hope one of these steps helps you retrieve your shared secret. If you continue to experience issues, reaching out to the support team would be the best course of action.

[API_Products]

Hi @robinhood555,

Thanks for the tips!