Re: Visa Developer Portal issue

kfleming

I'm on a team that is using Visa Token Service APIs for a project and I've noticed that when I login and go to my dashboard, I have no projects, although a project was created for my team. Sometimes, if i login and logout enough, my team's project will _finally_ show up. Am I the only one experiencing this? Can something be done to fix this?

API_Products

Hey @kfleming,

I'll have to take a look and get back to you soon on this.

Thanks,

Diana H.

Was your question answered? Don't forget to click on "Accept as Solution" to help other devs find the answer to the same question.

API_Products

Hey @kfleming,

To answer your question, if the merchant notices different behavior with each login attempt it sounds like there is a caching issue on the website. Let's have the merchant clear their cache and cookies in the web browser and see if that resolves the problem.

If the issue persists, please let us know.

Thanks,

Diana H.

Was your question answered? Don't forget to click on "Accept as Solution" to help other devs find the answer to the same question.

kfleming

I just cleared the cache and cookies.......same issue resides.

kfleming

Is there anything else that can be done to fix this?

API_Products

Hey @kfleming,

I'm currently working to help resolve your issue. I'll get an answer for you soon!

Thanks,

Diana H.

Was your question answered? Don't forget to click on "Accept as Solution" to help other devs find the answer to the same question.

API_Products

Hey @kfleming,

Please answer the following questions:

Are you still experiencing this issue?
What web browser are you using?
Can you try using a different web browser to see if this issue gets resolved?
What is the name of the project that is having this issue?

Thanks,

Diana H.

Was your question answered? Don't forget to click on "Accept as Solution" to help other devs find the answer to the same question.

API_Products

Hey @kfleming,

We haven't heard back from you. Please let us know if you're still experiencing an issue and I'd be happy to help. If the issue is resolved, let us know and I'll remove you from my contact list.

Thanks,

Diana H.

Was your question answered? Don't forget to click on "Accept as Solution" to help other devs find the answer to the same question.

API_Products

Hey @kfleming,

We have reached out to you previously but have not heard back. We will go ahead and remove you from our contact list but feel free to reach out to us if you are interested in working together in the future.