When changing your password, please make sure to follow these guidelines - your password should NOT contain three or more consecutive characters from email ID, first name and last name. Also, make sure your password does not contain three consecutive numbers like 123. While changing password, please make sure you are putting your email address as how you have entered it in the system, using lowercase or uppercase for characters that you had used lowercase or uppercase on.
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Sorry I was not clear. I work for a credit union that issues credit cards. I am looking for an API that will allow a bank employee to clear/reset the PIN retries after a member has reached the maximum number of tries.