VOL VTC Administration

[DavidHunter]

Hi 
Is there a VOL admin portal that Customer Service reps can log into and view customer rules and other data in relation to Visa Transaction Controls?

[jenn_kh]

Hi, and welcome to the Community, @DavidHunter. Thanks for your question! Our agent will get back to you with an answer as soon as possible.  -Jenn

[SLi]

Hi @DavidHunter,

VOL: Login Portal

If you have any questions accessing VOL, please contact the VOL client support team at: 

Canada, LAC, U.S.: VOLAmericas@visa.com+1-571-291-6499

AP, CEMEA: VOLAPCEMEA@visa.com+65-6671-5888

Europe: VOLEU@visa.com+44 20 7795 58 88

[DavidHunter · Accepted solution]

The VOL client support team confirmed that there are screens inside VOL where our customer support reps can log in to view and manage transaction controls on behalf of customers.

[SLi]

Hi @DavidHunter,

Thank you for sharing the information with the community here.