500 Internal Server Error on Visa Account Updater API

[giswas]

Hi,

I have been trying to work with the Visa Account Updater API but always getting a 500 Internal Server error.

The endpoint is :   https://sandbox.api.visa.com/vau/v1/vauissuer

Request:

POST <a href="https://sandbox.api.visa.com/vau/v1/vauissuer?apikey=X20KZE6KOMWGQVW8CNEO21WRD8HL_kI6umAyertBYkngM-GsQ" target="_blank">https://sandbox.api.visa.com/vau/v1/vauissuer?apikey=X20KZE6KOMWGQVW8CNEO21WRD8HL_kI6umAyertBYkngM-GsQ</a> HTTP/1.1
Accept-Encoding: gzip,deflate
Content-Type: application/json
Authorization: Basic TDE2NjMwRDlOWVZGUUFUM0VFMjgyMTJaelY3ZEpFU01DRXl5UnQzWkdjQm9WdjR4RTpRN3VxMFJnTVJZQjd6QlI=
Content-Length: 261
Host: sandbox.api.visa.com
Connection: Keep-Alive
User-Agent: Apache-HttpClient/4.1.1 (java 1.5)

{
"requestHeader": {
"messageDateTime": "2019-07-24T14:37:26.730",
"requestMessageId": "20190724143726740"
},
"requestData": {
"group": "STANDARD",
"timePeriod": "60",
"dateUpdated": "2016-12-01",
"pANs": [
{
"pAN": "4000009812736545",
"expDate": "2011"
}
]
}
}

Response

HTTP/1.1 500 Internal Server Error
Server: nginx
Content-Type: text/xml
Content-Length: 232
X-SERVED-BY: l73c012
X-CORRELATION-ID: 1563979047_744_1970465382_l73c012_VDP_WS
X-Backside-Transport: FAIL FAIL,FAIL FAIL
X-Global-Transaction-ID: 937887007
X-APP-STATUS: 500
X-Frame-Options: SAMEORIGIN
X-XSS-Protection: 1; mode=block
X-Content-Type-Options: nosniff
Strict-Transport-Security: max-age=2592000;includeSubdomains
Cache-Control: no-cache, no-store, must-revalidate
Pragma: no-cache
Expires: -1
X-Cnection: close
Date: Wed, 24 Jul 2019 14:37:27 GMT
Connection: close





env:Client
Internal Error

[API_Products]

Hey @giswas,

If the error you are receiving indicates that you have a 500 – internal server error, then the easiest way to troubleshoot connectivity issues is to use the SOAPUI tool.

Our Working with Visa APIs guide includes steps to access the helloworld application, which is the fastest way to test your access credentials and to create sample HTTP requests that work. In the “Working with Visa APIs” guide, please refer to the “Authentication - Two -Way SSL” section (https://developer.visa.com/pages/working-with-visa-apis/two-way-ssl). Once you get your SOAPUI connection to work, please review the raw HTTP request – you will get the exact value of an encoded username and a password that works. You can then compare the working value with the value you generate in your IDE.

Can you please confirm once you have successfully completed the steps in the Working with Visa APIs guide (including using SOAP UI and the Hello World sample application) to validate your credentials? If the issue persists, please provide screenshots of the errors and the following information:

1. End Point

2. Request Header

3. Request Body

4. Response Header (include the x-correlation-id)

5. Response Body

Using SoapUI, you can find the x-correlation-id in the Raw Tab of the response header.

[SLi · Accepted solution]

Hi @giswas,

Thank you for you inquiry. I tested the VAU API on my end and it is working fine. Please see below for the detailed request and response. Please note that I have masked the PAN, please use the test PANs from your "Test Data" tab of your VDP project.

End Point https://sandbox.api.visa.com/vau/v1/vauissuer

Method POST

Request
{
"requestHeader": {
"requestMessageId": "83VAU4951620190724160009083",
"messageDateTime": "2019-07-24T16:00:10.491"
},
"requestData": {
"pANs": [{
"pAN": "xxxxxxxxxxxxxxxx",
"expDate": "2004"
}],
"bIN": "",
"timePeriod": "",
"from": "2016-08-01",
"to": "2017-08-02",
"group": "STANDARD",
"dateUpdated": ""
}
}

Response
{
"responseHeader": {
"numRecordsReturned": "1",
"responseMessageId": "83VAU4097320190724160204425",
"requestMessageId": "83VAU4951620190724160009083",
"messageDateTime": "2019-07-24 16:02:07.570"
},
"responseData": {
"bin": "",
"panList": [{"panData": {
"inquiries": [{
"tpaInd": "N",
"merchantResponseCode": "V",
"merchantInquiryDate": "2017-07-01",
"subMerchantName": "",
"merchantName": "NETFLIX INC"
}],
"panResponseMsg": "Success",
"pAN": "xxxxxxxxxxxxxxxx",
"expDate": "2004"
}}],
"from": "2016-08-01",
"to": "2017-08-02",
"dateUpdated": "",
"timeperiod": "",
"group": "STANDARD"
},
"status": {
"statusDescription": "VAU Service - Success",
"statusCode": "CDI000"
}
}

Response Header
Status Code: 200 OK
Server : nginx
Content-Type : application/json;charset=UTF-8
Content-Length : 617
X-SERVED-BY : l73c013
X-CORRELATION-ID : 1563984124_026_1419172749_l73c013_VDP_WS
X-Backside-Transport : OK OK,OK OK
Pragma : no-cache
Cache-Control : no-cache, no-store, max-age=0 ,no-cache, no-store, must-revalidate
Expires : Thu, 01 Jan 1970 00:00:00 GMT ,-1
Content-Language : en-US
X-Global-Transaction-ID : 4083965157
X-APP-STATUS : 200
X-Frame-Options : SAMEORIGIN
X-XSS-Protection : 1; mode=block
X-Content-Type-Options : nosniff
Strict-Transport-Security : max-age=2592000;includeSubdomains
Date : Wed, 24 Jul 2019 16:02:07 GMT
Connection : keep-alive

If you continue to get the error, can you please provide us the x-correlation ID of the error? Also are you using SOAP UI to test the endpoint? 

Please let me know if you have any other questions.

[giswas]

Hi @SLi,

Yes, i am using SOAP UI to test the API, all the data is from the Test Cases but i am still getting the 500 error.

X-CORRELATION-ID: 1563987637_860_1801509708_l73c017_VDP_WS

[giswas]

Never mind, I figured it out. 

For whatever reason i was adding the API key in the request which wasn't needed.

Thanks

[SLi]

Hi @giswas,

Great! Thank you for the update!

[naveench]

Hi Stacey,

Thank you for your post. Can I ask some additional question in this case related. ?

I'm getting successful response when I test my VAU Request though SOAP UI Tool. 

but when I make same request through ERP server i.e Netsuite i'm getting : 

Response :"Invalid Request.."
Status Code :500
 Request :
https://sandbox.api.visa.com/vau/v1/vauissuer
{"Accept-Encoding":"gzip,deflate","Content-Type":"application/json","Authorization":"Basic RzBCVk5YWUxaWDcxVEZUUFY1OEUyMU5CZk1XanJZdjZNVEVYbHZfNXhMd0tvSXhaODp5OVF6QXpXZFZBd2dPMDBUM2Y5VTl1OQ==","Content-Length":"654","Host":"sandbox.api.visa.com","Connection":"Keep-Alive"}
{"requestHeader":{"requestMessageId":"6da60e1b8b024532a2e0eacb1af58581","messageDateTime":"2019-07-26T10:00:25.437"},"requestData":{"pANs":[{"pAN":"1234567890123456","expDate":"2101"}],"bIN":"","timePeriod":"","from":"2016-08-01","to":"2017-08-02","group":"STANDARD","dateUpdated":""}}

 is this something you can verify your end ? and help us what we are missing. 

I"m doubting my server is changing the Content-Type see the bold ones. Also Request ID is highlighted. 

#

TIME OF COMPLETION

PROTOCOL

METHOD

URL

HOST

PORT

HTTP STATUS CODE

ERROR

ELAPSED TIME [MS]

REQUEST ID

SCRIPT ID

SCRIPT DEPLOYMENT URL

REQUEST CONTENT-TYPE

REQUEST CONTENT-LENGTH

RESPONSE CONTENT-TYPE

RESPONSE CONTENT-LENGTH

1

7/26/2019 5:28 am

HTTPS

POST

https://sandbox.api.visa.com/vau/v1/vauissuer

sandbox.api.visa.com

443

500

6c611e17-2740-4a67-88a0-7e7f4e392ea6

application/x-www-form-urlencoded; charset=UTF-8

65

text/html;charset=ISO-8859-1

17

Also can I get a SOAP request syntax for VAU request ? 

Regards,

Naveen

[dragontattoo]

faced same problem few days back

[naveench]

HI dragontattoo ,

How did you resolved then? is it solved?

Regards,

Naveen

[SLi]

Hi @naveench,

Are you getting the "500 Internal Server Error" when using Soap UI to test the VAU API? This API uses 2-Way SSL method, so please don't add the API key in the request.

Please follow the instructions in the link provided below to test your credentials and connectivity using the sample HelloWorld app. 

https://developer.visa.com/pages/working-with-visa-apis/two-way-ssl#twoway_ssl_tutorial_video