Hi, I'm following the example in Cybersource - process payments, the token validation passed but I'm receiving error message
{
"submitTimeUtc": "2019-07-14T01:55:28Z",
"status": "SERVER_ERROR",
"reason": "SYSTEM_ERROR",
"message": "Error - General system failure."
}
I'm using the same request body as in the example.
My X-Correlaction-ID is 1563069813_748_731197757_l55c013_VDP_WS.
I found several topics discussing this issue but didn't find any useful solution. Anyone facing the same issue?
Thanks
Solved! Go to Solution
I am facing the exact same issue, while following the example in Cybersource - process payments.
My X-Correlation-ID is 1563183349_908_102_l73c038_VDP_ARM.
Hey @twiens,
To further investigate, please provide the following information:
1. End Point
2. Request Header
3. Request Body
4. Response Header (include the x-correlation-id)
5. Response Body
Using SoapUI, you can find the x-correlation-id in the Raw Tab of the response header.
Thank you for your quick response. In the following, you will find the required information.
1. Endpoint:
2. Request Header:
3. Request Body:
4. Response Header:
5. Response Body:
Thanks,
twiens
Hey @twiens,
Thanks for providing this information. I'll take a look and get back to you soon!
Hey @twiens,
To help resolve the issue, can you please integrate with CyberSource directly? Here is the link for CyberSource integration - https://developer.cybersource.com/api/reference/api-reference.html
DiannaTran-Yee, I don't understand why we need to connect with cybersource directly after looking though the api docs you have all day. I don't understand why you cannot just fix the problem. I am having the same issue and I don't even know why.
Hey @samritbk,
After meeting with CyberSource, we have come to learn that VDP generated Merchant ID’s will experience an unresolvable gateway issue.
The EBC error message: The payment processor gateway name is either invalid or missing
Currently, the only method to properly query the CyberCource Payments sandbox is creating a merchant account directly with CyberSource:
https://developer.cybersource.com
Luckily, their site also provides an easy to use method to test their account credentials:
https://developer.cybersource.com/api/reference/api-reference.html
Additionally, here are the following links for sample code: https://github.com/CyberSource/cybersource-rest-samples-java/blob/master/src/main/java/samples/payme...
Hey @NiNa,
To further investigate, please provide the following information:
1. End Point
2. Request Header
3. Request Body
4. Response Header (include the x-correlation-id)
5. Response Body
Using SoapUI, you can find the x-correlation-id in the Raw Tab of the response header.