Cyber source - process payment getting SERVER_ERROR with error message "General system failure"

[NiNa]

Hi, I'm following the example in Cybersource - process payments, the token validation passed but I'm receiving error message

{
"submitTimeUtc": "2019-07-14T01:55:28Z",
"status": "SERVER_ERROR",
"reason": "SYSTEM_ERROR",
"message": "Error - General system failure."
}

I'm using the same request body as in the example.

My X-Correlaction-ID is 1563069813_748_731197757_l55c013_VDP_WS.

I found several topics discussing this issue but didn't find any useful solution. Anyone facing the same issue?

Thanks

[twiens]

I am facing the exact same issue, while following the example in Cybersource - process payments.

My X-Correlation-ID is 1563183349_908_102_l73c038_VDP_ARM.

[DianaVisaPM]

Hey @twiens,

To further investigate, please provide the following information:

1. End Point
2. Request Header
3. Request Body
4. Response Header (include the x-correlation-id)
5. Response Body

Using SoapUI, you can find the x-correlation-id in the Raw Tab of the response header.

[twiens]

Thank you for your quick response. In the following, you will find the required information.

1. Endpoint:

Spoiler

https://sandbox.api.visa.com/cybersource/v2/payments?apikey={my api key}

2. Request Header:

Spoiler

"content-type": "application/json",
"x-pay-token": {generated according to the given function}

3. Request Body:

Spoiler

{

    "clientReferenceInformation": {

    "code": "TC50171_3"

    },

    "processingInformation": {

        "commerceIndicator": "internet"

    },

    "aggregatorInformation": {

        "subMerchant": {

            "cardAcceptorID": "1234567890",

            "country": "US",

            "phoneNumber": "650-432-0000",

            "address1": "900 Metro Center",

            "postalCode": "94404-2775",

            "locality": "Foster City",

            "name": "Visa Inc",

            "administrativeArea": "CA",

            "region": "PEN",

            "email": "test@cybs.com"

        },

        "name": "V-Internatio",

        "aggregatorID": "123456789"
    },

    "orderInformation": {

        "billTo": {

            "country": "US",

            "lastName": "VDP",

            "address2": "Address 2",

            "address1": "201 S. Division St.",

            "postalCode": "48104-2201",

            "locality": "Ann Arbor",

            "administrativeArea": "MI",

            "firstName": "RTS",

            "phoneNumber": "999999999",

            "district": "MI",

            "buildingNumber": "123",

            "company": "Visa",

            "email": "test@cybs.com"

        },

        "amountDetails": {

            "totalAmount": "102.21",

            "currency": "EUR"

        }

    },

    "paymentInformation": {

        "card": {

            "expirationYear": "2031",

            "number": "5555555555554444",

            "securityCode": "123",

            "expirationMonth": "12",

            "type": "002"

        }

    }

}

4. Response Header:

Spoiler

{
   'Server': 'Apache',
   'X-SERVED-BY': 'l73c032',
   'X-CORRELATION-ID': '1563254997_932_97_l73c032_VDP_ARM',
   'X-Cnection': 'close',
   'x-response-time': '262ms',
   'Strict-Transport-Security': 'max-age=31536000 ,max-age=2592000;includeSubdomains',
   'v-c-correlation-id': '96244bba-59b5-4aca-bf5e-87468484c9bc',
   'X-APP-STATUS': '502',
   'X-Frame-Options': 'SAMEORIGIN',
   'X-XSS-Protection': '1; mode=block',
   'X-Content-Type-Options': 'nosniff',
   'Cache-Control': 'no-cache, no-store, must-revalidate',
   'Pragma': 'no-cache',
   'Expires': '-1',
   'Content-Type': 'application/json',
   'Content-Length': '132',
   'Date': 'Tue, 16 Jul 2019 05:29:58 GMT',
   'Connection': 'close'
}

5. Response Body:

Spoiler

{
   "submitTimeUtc": "2019-07-16T05:29:58Z",
   "status": "SERVER_ERROR",
   "reason": "SYSTEM_ERROR",
   "message": "Error - General system failure."
}

Thanks,

twiens

[DianaVisaPM]

Hey @twiens,

Thanks for providing this information. I'll take a look and get back to you soon!

[DianaVisaPM · Accepted solution]

Hey @twiens,

To help resolve the issue, can you please integrate with CyberSource directly? Here is the link for CyberSource integration - https://developer.cybersource.com/api/reference/api-reference.html

[samritbk]

DiannaTran-Yee, I don't understand why we need to connect with cybersource directly after looking though the api docs you have all day. I don't understand why you cannot just fix the problem. I am having the same issue and I don't even know why.

[DianaVisaPM]

Hey @samritbk,

After meeting with CyberSource, we have come to learn that VDP generated Merchant ID’s will experience an unresolvable gateway issue.
 
The EBC error message: The payment processor gateway name is either invalid or missing
 
Currently, the only method to properly query the CyberCource Payments sandbox is creating a merchant account directly with CyberSource:
 
https://developer.cybersource.com

Luckily, their site also provides an easy to use method to test their account credentials:
 
https://developer.cybersource.com/api/reference/api-reference.html

Additionally, here are the following links for sample code:  https://github.com/CyberSource/cybersource-rest-samples-java/blob/master/src/main/java/samples/payme...

[DianaVisaPM]

Hey @NiNa,

To further investigate, please provide the following information:

1. End Point
2. Request Header
3. Request Body
4. Response Header (include the x-correlation-id)
5. Response Body

Using SoapUI, you can find the x-correlation-id in the Raw Tab of the response header.