Input position periodically not moving while entering Card Number

[gtillky]

Having an issue running a production Visa Checkout popup.

When adding a new credit card, when typing in the card number, the input position will stop moving periodically. This makes it an issue when continuing typing out a card number. You can click to move the input field in front, but when the next number is entered, the input field will stay in its previous position.

Example would be typing out 9467, but the input field stops on the second position so the result would be 9764.

This issue is happening both of Chrome and Firefox on our end, both on desktop and mobile. 

This is only happening on the Card Number field, all other fields are not experiencing this issue. 

Any help or insight would be greatly appreciated.

[API_Products]

Hey @gtillky,

I'm happy to help resolve your issue. I'll take a look and get back to you soon.

[gtillky]

Thanks for that.

It has been a strange occurrence. The issue was not occurring last night, or early this morning, but then started up again later on in the morning.

If i'm entering an incorrect credit card number in the text field, the cursor position is fine, but when entering in a credit card that enables a credit card mask, it causes the issue.

I've attached images below with the added inspected source from the browser. The first image has no issues. The second image, I had tried to enter "456789" and the cursor sticks in place after the first input, so then result ends up being "498765". I hope this helps if at all

[API_Products]

Hey @gtillky,

My apologies for the delayed response. Can you please share with us your email address that is associated with your Visa Developer Portal account? Most live accounts, at this time have integration assistance, or have access to the developer address for direct support. Please let us know if you have other questions and I'd be happy to help.

[steve991]

I am facing same issue.

Steve

[gtillky · Accepted solution]

Hey Steve.

We were loading out Visa Checkout using Authorize.Net as our gateway. 

This issue would randomly occur for a few hours, sometimes even a day, then it would stop. This happened for about a week for us, and then it stopped altogether. We didn't apply any changes for this issue to stop either, so I don't know if this was something related on the back end with our Gateway provider, or with Visa Checkout. 

Sorry I can't provide you more clarity on the issue you're facing. 

[ricardo_visa]

Thanks for sharing your experience, @gtillky 

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