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Can you please confirm the project name that you have submitted a production request for? Please also let me know which API product you have submitted this production Going Live request for, as well.
Once you provide this information, I will check on the status of your Going Live request. Thanks!
I already sent the project name and API by email with the screen print posts.
Project: INARV - National Institute Rescuing Lives
API Key: YBLYZQ39DB8WWGTCZKJT21O - Z6ZcxOm6nWUMw1bPPJ0gw-t0
I checked our Inbox and see that the VCO team has replied back to your email. Your screenshots and questions were received by the VCO team last week Friday.
Our Sandbox environment is a test environment that is continuously being updated and refreshed. If the issue persists, please provide the details below and we will be happy to help you resolve the issue:
Start/end time of the incident:
Please provide any error responses, example logs & screenshots, if necessary.