API003 Backend Error - Orchestration couldn't complete

[Karolis]

Hello,

I am trying to do VMSS to https://sandbox.api.visa.com/vmss/v2/searchTerminatedRequest and getting the error message: 

{

    "responseStatus": {

        "statusCode": "API003",

        "statusDescription": "Backend Error - Orchestration couldn't complete"

    }

}

I am suing Postman and your instructions from here: https://community.developer.visa.com/t5/Message-Level-Encryption/How-to-test-MLE-on-Postman/td-p/172...

It seems that encryption is working but I cannot send the request. 

Body:

{

  "searchTerminatedRequest": {

    "terminatedRecordSearchCriteria": {

      "legalName": "Snap Photoshop Ltd",

      "webAddresses": [

        "https://u.nu",

        "https://u1.nu"

      ],

      "businessEmailAddress": "billsmith@snapphoto.com",

      "address": {

        "countryOrRegion": "AT",

        "stateOrProvince": "CA",

        "city": "St Albans",

        "streetAddress": "80 Wood Street",

        "zipOrPostalCode": "SA82GF"

      },

      "taxID": "GB123456788",

      "businessRegistrationNumber": "452349600005",

      "tradeOverInternet": false,

      "merchantCategoryCodes": [

        "5411"

      ],

      "principals": [

        {

          "passportNumber": "07043453",

          "businessEmailAddress": "rbonigi@snapphoto.com",

          "driverLicenseNumber": "07043453",

          "name": "Bill Smith",

          "principalID": "07043454",

          "residentIDOrNationalID": "07043453",

          "SSN": "123-12-1234",

          "businessPhoneNumber": "+861071111223"

        }

      ],

      "category": "0",

      "businessPhoneNumbers": [

        "+861071111223"

      ],

      "DBAName": "Snap Photoshop Ltd"

    },

    "acquirerBID": "10033027",

    "retroAlertIfNoMatch": false,

    "globalSearch": true,

    "acquirerCountryOrRegion": "AT"

  }

}

[SyedSa]

Hi @Karolis, Thank you for reaching out. One of our agents will look into this and get back to you soon. Until then, if any community members know a solution, please feel free to reply to this thread.

[Karolis · Accepted solution]

Public and private keys were in wrong places. Everything is working fine