Error 500 on VROL RTSI connectivity

[ucheuwakah]

Hi, 

I get the error below while trying to submit a transaction inquiry request.

Headers = {X-Backside-Transport: FAIL FAIL,FAIL FAIL
Connection: Keep-Alive
Transfer-Encoding: chunked

I have used the c# example from 

Sample Code for Two-Way (Mutual) SSL tutorial.

using System.Net;
using System.Security.Cryptography.X509Certificates;
HttpWebRequest request = WebRequest.Create (requestURL) as HttpWebRequest;
// Add headers
string authString = userId + ":" + password;
var authStringBytes = System.Text.Encoding.UTF8.GetBytes (authString);
string authHeaderString = Convert.ToBase64String (authStringBytes);
request.Headers ["Authorization"] = "Basic " + authHeaderString;
// Add certificate
var certificate = new X509Certificate2(p12certificatePath, p12certificatePassword);
request.ClientCertificates.Add(certificate);

[API_Products]

Hey @ucheuwakah,

I'm happy to help.  I've logged case INC9169512 for the engineering team to investigate. We're currently working to resolve your issue and someone will get back to you soon. Let us know if you have other questions.

[ucheuwakah]

Thank you Diana.

Looking forward to the feedback from the engineering team.

[ucheuwakah]

Hi Diana,

I am still looking forward to getting the feedback.

Regards,

[API_Products]

Hey @ucheuwakah,

Can you please try again and let us know if the issue persists? 

[ucheuwakah]

Hi Diane,

I still get the same response.

Headers = {X-Backside-Transport: FAIL FAIL,FAIL FAIL
Connection: Keep-Alive
Transfer-Encoding: chunked
X-Global-Transaction-ID: **************************
Date: Fri, 13 Mar 2020 06:19:41 GMT
}

[API_Products]

Hey @ucheuwakah,

Thanks for sharing your test results with us. Our engineering team is currently investigating the issue and I'll provide you with an update soon.

[ucheuwakah]

Hi Diana,

I am still waiting for your response.

I need to resolve this urgently.

Regards,

[ucheuwakah]

Still waiting for your response.

[API_Products]

Hey @ucheuwakah,

We are still working on this. We'll let you know soon.