Renewing a CERT for Production, Incorrect Credentials error message

[bodle]

Hi Everyone,

I've had quite a struggle attempting to get everything together just to renew my production application.

I see plenty of tutorials and things on how to MAKE a new project and generate a cert for that project, but I keep falling short with just being able to RENEW our prod cert.

So far, I've made two new credentials for our prod environment, and I believe the privatekey that I've created is finally working, but outside of that, I can't test within the VISA playground app, nor within postman for our application. Every time I attempt to do so, I get both the 9124 error message (despite having tried the PROD credentials and certificate/private key combos.

It's hard to tell what parts of the API documentation and cert information applies to simply renewing a cert as opposed to making a brand new project. If I have a cert renewal, do I have to make a brand new project just to renew? I wouldn't think so but I'm running out of possibilities.

Anyone who can help would be greatly appreciated!

[kh-gary]

Thank you for letting us know, @bodle. We are escalating this issue to the team now and an agent will get back to you with any updates.

[BoingoWireless]

Hi, unsure if this is related, but I'm now getting a 500 Internal Server error whenever trying to access the Production certificate page.

[I_Doroteo3]

Hi @BoingoWireless, 

If you are still experiencing this error, please provide the following information:

1. Endpoint  
2. Request Header 
3. Request Body 
4. Response Header (include the x-correlation-id) 
5. Response Body 

Thanks, 

Illana

[I_Doroteo3]

Hi @bodle, 

Please reach out to Developer@visa.com regarding your production certificate inquiry.

Thanks, 

Illana