Urgent improvements in the ATM search function

[Amira_HB]

Hi everybody,

in our banking app we use the API of VISA for the ATM search. Very often our customers report problems that the data is no longer reliable.
Often the ATMs no longer exist and the customers drive through many stops only to find an ATM after many failed attempts.

Are there any plans to improve the ATM search in the near future?

Looking forward to your feedback.

Best wishes,

Amira

[saiminthu]

My ATM

[jenn_kh]

Thank you for bringing this to our attention, @Amira_HB. We have let our team know and an agent will follow up with any information. -Jenn

[Amira_HB]

Hi @jenn_kh ,

thanks for your fast response.

Hope I will get some information soon.

Best wishes,

Amira

[I_Doroteo3]

Hi @Amira_HB, 

I reached out to the product team to see if they could provide more information. I will reach out when I receive a response.

Thanks, 

Illana

[Amira_HB]

Hi @I_Doroteo3 ,

thanks for the support. Hope they will react soon.

Best wishes,

Amira

[I_Doroteo3]

Hi @Amira_HB, 

The data within the ATM Locator is driven by the acquirer/ATM owner. 

Acquirers are required to update their ATMs on a quarterly basis.

There is an ongoing effort to improve the data quality and functionality of the ATM Locator website.

Hope this provides insight on the issue. 

Thanks, 
Illana

[Amira_HB]

Hi @I_Doroteo3 ,

thanks for the fast response and the insights.

Could it be that some acquirers forget to update their ATM's?

Can you give me an approximate time frame or status of when ATM search will return to reliable data?

Best wishes,
Amira

[I_Doroteo3]

Hi @Amira_HB , 

That could possibly be the cause since acquirers participating in the ATM Locator program are supposed to update the data manually.

There are future plans to improve the Global ATM Locator and its' data.

Thanks, 

Illana

[Amira_HB]

Hi @I_Doroteo3 ,

ok. I understand.

Thanks for the fast reply.

Best wishes,

Amira