Visa Developer Community

Newbie

Duplicate refunds

Hi All,

 

I hope some1 can help.

 

Sometimes the ERP system because random table locks causes the refund (or payment) not to be processed. It rollsback after the refund was sent to cybersource.

 

However, when it tries to post again (ERP) the refund happens twice.


Doesn´t cybersource take in account a refund/pay reference so it does not duplicate?

 

merchantReferenceCode?

 

thanks.

 

Tags (2)
3 REPLIES 3
Highlighted
Visa Dev Moderator

Re: Duplicate refunds

Hi @txeriff,                             

 

There's an expert team that handles questions specific to CyberSource. Please call the CyberSource team directly using the phone number below.

 

CyberSource Support
800-709-7779

 

 

 

Was your question answered? Don't forget to click on "Accept as Solution" to help other devs find the answer to the same question.

Thanks,
Diana

Regular Visitor

Re: Duplicate refunds

I had the same problem and it was due to a problem with the website where I had installed the payment gateway.

working hard
Visa Dev Moderator

Re: Duplicate refunds

Hi @mejortpv,

 

Thanks for letting us know the root cause of the issue. That really helps the community! 🙂

 

Was your question answered? Don't forget to click on "Accept as Solution" to help other devs find the answer to the same question.

Thanks,
Diana