GetByUser API Failing with code 9501

sranjitkumar
Regular Visitor

GetByUser API Failing with code 9501

Hi,

Have a question regarding vop/v1/users/getbyuser API. We are trying to get user details by userKey but it fails on both production(https://api.visa.com) and certification(https://cert.api.visa.com) environment.
Request on api.visa.com
{
    "userKey": "XXXXX",
    "correlationId": "ce708e6a-fd5f-48cc-b9ff-ce518a6f9337",
    "communityCode": "XXXXX"
}
Response:
{
    "responseStatus": {
        "code": "9501",
        "severity": "ERROR",
        "message": "Invalid input found, please correct the input data",
        "info": "",
        "status": "400"
    }
}
We have verified the params and content and everything looks good but it fails to get user info.
 
Thanks,
Shanijeet
2 REPLIES 2
kh-gary
Regular Contributor

Re: GetByUser API Failing with code 9501

Thank you for your question, @sranjitkumar. An agent will get back to you as soon as possible. In the meantime, if any community member knows the solution, please reply to this thread!

API_Products
Visa Developer Support Specialist

Re: GetByUser API Failing with code 9501

Hi @sranjitkumar,

 

Since you're a Production client, please email this error to developer@visa.com and let them know what region you are from. Sorry for delayed reply. 




Thanks,

Diana H.



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