GetByUser API Failing with code 9501

[sranjitkumar]

Hi,

Have a question regarding vop/v1/users/getbyuser API. We are trying to get user details by userKey but it fails on both production(https://api.visa.com) and certification(https://cert.api.visa.com) environment.
Request on api.visa.com

{
    "userKey": "XXXXX",
    "correlationId": "ce708e6a-fd5f-48cc-b9ff-ce518a6f9337",
    "communityCode": "XXXXX"
}

Response:

{
    "responseStatus": {
        "code": "9501",
        "severity": "ERROR",
        "message": "Invalid input found, please correct the input data",
        "info": "",
        "status": "400"
    }
}

We have verified the params and content and everything looks good but it fails to get user info.

Thanks,

Shanijeet

[kh-gary]

Thank you for your question, @sranjitkumar. An agent will get back to you as soon as possible. In the meantime, if any community member knows the solution, please reply to this thread!

[API_Managers]

Hi @sranjitkumar,

Since you're a Production client, please email this error to developer@visa.com and let them know what region you are from. Sorry for delayed reply.