The App crashes when used in landscape mode on iPadOS.

Pcode11
Helper

The App crashes when used in landscape mode on iPadOS.

During the presentation of Visa Checkout in a modal view, the application crashed in landscape mode, accompanied by the following exception.

"exceptionType": "UIApplicationInvalidInterfaceOrientation",

"exceptionReason": "Supported orientations has no common orientation with the application, and [LoadingSpinnerViewController shouldAutorotate] is returning YES"

7 REPLIES 7
Pcode11
Helper

Re: The App crashes when used in landscape mode on iPadOS.

Moreover, the Visa Checkout view model operates correctly on the iPhone in portrait mode.
SDK version: 7.2.0

jenn_kh
Community Moderator

Re: The App crashes when used in landscape mode on iPadOS.

We appreciate you bringing this to our attention, @Pcode11. We have let our team know and an agent will follow up with any information.

Pcode11
Helper

Re: The App crashes when used in landscape mode on iPadOS.

Thank you for your response, I appreciate your attention. Could you please assist me in connecting with the team as soon as possible? Users are currently being blocked due to this issue.

API_Products
Visa Developer Support Specialist

Re: The App crashes when used in landscape mode on iPadOS.

Hi @Pcode11,

 

Are you a Post-Production client?  




Thanks,

Tee



Was your question answered? Don't forget to click on "Accept as Solution" to help other devs find the answer to the same question.

Pcode11
Helper

Re: The App crashes when used in landscape mode on iPadOS.

@API_Products Yes, We are already a post-production client and we have a live user who is being affected.

Pcode11
Helper

Re: The App crashes when used in landscape mode on iPadOS.

Hello@API_Products  @jenn_kh , 

 

I've been waiting for any response from the support team, but unfortunately, I haven't received any assistance yet. I would appreciate your help as soon as possible.

API_Products
Visa Developer Support Specialist

Re: The App crashes when used in landscape mode on iPadOS.

HI @Pcode11,

 

Please submit all post production inquiries and issues to either your assigned regional post-production support contact or submit your post production inquiry to the Developer Support team at developer@visa.com. Let developer@visa.com know that you are a post production customer who requires assistance and let them know what region you are from.




Thanks,

Tee



Was your question answered? Don't forget to click on "Accept as Solution" to help other devs find the answer to the same question.